Be sure to convert all fonts to outlines or curves before sending the file. Please set the size of the proof in proportion to the exact size of the custom banner's order. There's no need to include bleeds in the proof, unless it is a part of the graphic. All text should be at least two inches from the edge of the banner's grommets. Acceptable formats include:
Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.
100% scale (full size output) at 100 dpi, Please note, From Sep 2016, our prints are all upgraded, a 300 dpi file is recommended for HD output.
Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Vector files can be submitted in any size, in proportion to your banner's size.
CMYK Color Profile is must.
Yes, please contact our sales department at [email protected] for more information on how we can process your bulk order.
Once we get the approval for the artwork, our team will take 1 to 4 business days to work on the order. From there, it depends on the type of shipping, which could range between 3 to 7 business days.
1) You must provide the correct receipt information, if the receipt information is wrong, you need to assume all responsibilities and losses.
2) You must provide a contact number for transportation. We suggest providing a mobile phone number that can be contacted at any time.You will be responsible for all the consequences of not being able to contact you during transportation.
Even if the carrier makes an obvious mistake, you still need to bear all the responsibilities if the contents of #1 and #2 cannot be satisfied.
3) You are responsible for all the expenses that your country requires you to pay, such as consumption tax, customs duty, handling fee, etc.
4) If there is a problem with the package you receive, please do not worry, we have purchased insurance for each package.Every package is guaranteed as long as it meets the conditions.
4.1) If you receive a package with a problem, you must contact the carrier within 12 hours of receiving the package to report the problem. And send us an email about the problems and relevant evidence (photos). In the event of a timeout or insufficient evidence, you will be liable for all consequences.
4.2）If you refuse to cooperate with the delivery procedures, or you fail to cooperate with the operations required by the carrier, or exceed the time limit set by the carrier, your package will be destroyed. You will bear all the consequences arising therefrom.
Due to the particularity of customized production service, we do not accept any kind of return / refund without reason.
All compaint / return / refund must be reported within 7 days of the delivery.
Yes. Use our form on the Custom Printing Prices page to request a quote on any printed material that doesn't fit our standard formats.
There is too much materials could be used for your advertising, we cannot put all materials in our stock. If you could not found it on our website, we could buy it for your order.
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