ARTWORK & DIGITAL PROOF
Be sure to convert all fonts to outlines or curves before sending the file. Please set the size of the proof in proportion to the exact size of the custom banner's order. There's no need to include bleeds in the proof, unless it is a part of the graphic. All text should be at least two inches from the edge of the banner's grommets. Acceptable formats include:
EPS (Encapsulated Post Script)
AI (Adobe Illustrator)
PSD (Adobe Photoshop)
JPEG (High Resolution JPEG)
TIFF (High Resolution TIFF) (Strongly recommended)
Depending on the resolution and pixels, PSD, JPEG, TIFF files gets blurry when enlarged. Thumbnail JPGs or GIFs cannot be used for large prints. If submitting these files please follow these guidelines.
100% scale (full size output) at 100 dpi, Please note, From Sep 2016, our prints are all upgraded, a 300 dpi file is recommended for HD output.
Vector: Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Vector files can be submitted in any size, in proportion to your banner's size.
CMYK Color Profile is must.
Shipping & Package
1) You must provide the correct receipt information, if the receipt information is wrong, you need to assume all responsibilities and losses.
2) You must provide a contact number for transportation. We suggest providing a mobile phone number that can be contacted at any time.You will be responsible for all the consequences of not being able to contact you during transportation.
Even if the carrier makes an obvious mistake, you still need to bear all the responsibilities if the contents of #1 and #2 cannot be satisfied.
3) You are responsible for all the expenses that your country requires you to pay, such as consumption tax, customs duty, handling fee, etc.
4) If there is a problem with the package you receive, please do not worry, we have purchased insurance for each package.Every package is guaranteed as long as it meets the conditions.
4.1) If you receive a package with a problem, you must contact the carrier within 12 hours of receiving the package to report the problem. And send us an email about the problems and relevant evidence (photos). In the event of a timeout or insufficient evidence, you will be liable for all consequences.
4.2）If you refuse to cooperate with the delivery procedures, or you fail to cooperate with the operations required by the carrier, or exceed the time limit set by the carrier, your package will be destroyed. You will bear all the consequences arising therefrom.
All compaint / return / refund must be reported within 7 days of the delivery.
- If there is a quality problem with the order, we offer reprint or refund.
- If there is no quality problem with the order, we don't accept reprint or refund.
- If the product doesn't meet your expectations, but there is no quality problem, we don't accept refund, but we will do our best improve it.